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"the world's most respected and recognised Airline Awards"


The World Airline Awards™ are based on the World Airline Survey by Skytrax - carried out between August 2008 and March 2009.

The Awards are recognised around the world, and renowned for being the only truly global, Independent passenger survey of airline standards. The survey does not receive any outside or third-party sponsorship, with all funding to cover survey costs coming from the Research Division of SKYTRAX.

The World Airline Awards have gained worldwide esteem and respect through the strict adherence to the original Survey purpose that was drawn up by SKYTRAX in 1998 - to conduct studies that offered a global coverage, and to publish results without recourse to any hidden agendas or seeking commercial gain.

WORLD AIRLINE AWARD LOGOS

A range of Award Winner logos are available from Skytrax, in EPS, JPEG, TIF and GIF formats. To obtain specific Logo details, please contact:

Peter Miller, Marketing Director
E-mail: miller@airlinequality.com




The survey measures over 35 different aspects of passenger satisfaction for an airline's product and service standards - evaluating the 'typical' travel experience.


The World Airline Survey is regarded as the primary benchmarking tool for Passenger Satisfaction levels of airlines throughout the world - constituting a unique survey format based upon analysis of both business and leisure travellers, and across all cabin travel types (First / Business / Premium Economy & Economy class passengers).


Worldwide survey interviews totalled 16,241,085 respondents - with over 97 different passenger nationalities participating in the survey.



The World Airline Awards are the most recognised global recognition of airline excellence for front-line product and customer service

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