THE WORLD'S BEST AIRLINE ONBOARD CATERING AWARDS - 2009

"the world's most respected and recognised Airline Awards"

"Airline onboard catering is often been the centre of much criticism" says Edward Plaisted, (CEO of Skytrax), "but the reality is that the large majority of airlines deliver a good quality product, making this labelling somewhat unfair".

"In First Class, the meal spend is not inconsiderable, with vintage wines, champagnes, caviar, lobster etc featuring on the menu. Alongside the food quality, the key changes in recent years for First and Business class on some airlines has been to offer more flexibility in meal times, meals choices - working on the basis that less is more" added Plaisted.

"As the industry embarks on what will be another very hard year financially, we will be watching to see what impact any cost reduction measures may have upon the onboard dining experience ... although we do not expect the more prudent airlines to see this as an appropriate area to be trimming costs, when customer satisfaction and customer loyalty is more important than ever" added Plaisted.

BEST FIRST CLASS CATERING
Rank	Airline	2008
1	Singapore Airlines	2
2	Asiana Airlines	11
3	Cathay Pacific Airways	1
4	Etihad Airways	9
5	Qatar Airways	4
© Skytrax
Result publication allowed with prior consent of Skytrax

BEST BUSINESS CLASS CATERING
Rank	Airline	2008
1	Etihad Airways	7
2	Qatar Airways	2
3	Austrian	1
4	Emirates	5
5	Singapore Airlines	4
© Skytrax
Result publication allowed with prior consent of Skytrax

BEST ECONOMY CLASS CATERING
Rank	Airline	2008
1	Asiana Airlines	5
2	Emirates	4
3	Qatar Airways	11
4	Etihad Airways	2
5	Austrian	1
© Skytrax
Result publication allowed with prior consent of Skytrax

The winners of 2009 Skytrax World Airline Awards include Aegean Airlines, Air Arabia, Air Berlin, Air New Zealand, Air Tahiti Nui, AirAsia, Asiana Airlines, Bangkok Airways, British Airways, Cathay Pacific, China Southern Airlines, Continental Airlines, CSA Czech Airlines, easyJet, Emirates, Etihad Airways, Finnair, Jet Airways, jetBlue Airways, JetStar Airways, Kingfisher Airlines, Kingfisher Red, Kulula.com, LAN Airlines, Malaysia Airlines, Porter Airlines, Qantas Airways, Qatar Airways, SilkAir, Singapore Airlines, Skymark Airlines, South African Airways, Spring Airlines, Swiss International Air Lines, TACA, Thai Airways, Transero Airlines, Turkish Airlines, Virgin America, Virgin Atlantic Airways, Volaris, Webjet, Wizz Air

Further enquiries should be directed to:

Mr Peter Miller
Marketing Director
SKYTRAX RESEARCH
E-mail: miller@airlinequality.com

The World Airline Awards are the most recognised global recognition of airline excellence for front-line product and customer service